{"id":1395,"date":"2026-04-23T17:00:42","date_gmt":"2026-04-23T16:00:42","guid":{"rendered":"https:\/\/www.4fx.co.uk\/blog\/?p=1395"},"modified":"2026-04-23T17:17:48","modified_gmt":"2026-04-23T16:17:48","slug":"case-study-olleco-customer-service-app-web-portal","status":"publish","type":"post","link":"https:\/\/www.4fx.co.uk\/blog\/case-study-olleco-customer-service-app-web-portal\/","title":{"rendered":"Case Study: Olleco Customer Service App & Web Portal"},"content":{"rendered":"

\"\"This case study provides information relating to the build of the Olleco Customer App and Customer Portal, as a business Olleco help the UK food and hospitality sector operate more sustainably.<\/strong><\/p>\n

\"\"<\/h2>\n

Vital statistics:<\/strong><\/h1>\n

Project: <\/strong>Bespoke online customer management system – Customer Service apps and web portal
\nClient: <\/strong>Olleco
\nSector: <\/strong>Food and Hospitality – Collection, delivery and recycling of cooking oil
\nServices Delivered: <\/strong>iOS, Android and web app design and development, User Experience (UX), User interface (UI), APIs and Software integration, In house testing.
\nLocation: <\/strong>Northamptonshire, UK
\nProject Date\/timescale: <\/strong>2 months
\nLaunched: <\/strong>2022
\nUpdated: <\/strong>Ongoing<\/p>\n

Streamlining the future of oil management with an innovative tech solution<\/strong><\/h1>\n

Olleco is the renewables arm of ABP Food Group and provides the food service and hospitality sectors with a range of sustainable services which streamline operations and support a circular economy.<\/p>\n

It has grown into one of the nation\u2019s most successful sustainability specialists, employing over 1,000 people, at 19 sites strategically located throughout the British Isles. These service 50,000 catering establishments in addition to the Royal Household. Olleco\u2019s operations have helped many of the food industry\u2019s most famous names to reduce their environmental impact by hundreds of thousands of tonnes of CO\u2082e.<\/p>\n

A game changer for busy kitchens<\/strong><\/h3>\n

Olleco\u2019s vision was to provide customers with an online resource, available on both on desktop and mobile devices, to fully manage their oil deliveries and waste collections.<\/p>\n

The brief included the design and development of a cross-platform app and web portal allowing customers to book an oil delivery or collection with the click of a button, from anywhere at any time.<\/p>\n

Positive partnership<\/strong><\/h3>\n

Olleco worked with 4FX and CodeHub 200 on its driver delivery app, so knew that we understood their brand, key functionality requirements and could operate as an extension of their team. We worked closely to find an innovative tech solution that would give customers complete control of their accounts and provide smarter stock management.<\/p>\n

Building Bespoke Apps<\/strong><\/h2>\n

Initial app designs were created and then the user interface was fine tuned to provide the best user experience. From there we moved onto the build of the iOS and Android apps using .Net and Maui, and deployed them onto the appropriate app platforms.<\/p>\n

Next we developed the web portal, which required re-designs to accommodate different screen orientations. The build of the web portal meant that more customers could access the online resources.<\/p>\n

Throughout the process we liaised closely with Olleco\u2019s marketing team to ensure the brand stayed consistent across all platforms and with the IT team to seamlessly integrate the backend functionality into its operating systems.<\/p>\n

Customer First Features<\/strong><\/h3>\n

Taking insights from customers, designed the app features around their needs.<\/p>\n

A key focus was the ability to manage their account anywhere at any time. Enabling instant access to invoice and billing history, the ability update or cancel orders and update account information on a phone or tablet gave operators more control. Smarter stock management through the app ensures kitchens never run out of oil.<\/p>\n

In-app or push notifications keep customers informed, allowing them to update, rearrange or cancel orders. The homepage of the portal also gives a visual countdown for the next visit, giving simple visibility to of confirmed orders.<\/p>\n

To improve security, reduce the chance of impersonators or oil theft, customers can now use the app to check a driver\u2019s identity and vehicle registration.<\/p>\n

 <\/p>\n

\"\"<\/p>\n

Chris Coomber, Director at 4FX, commented:<\/strong>
\n\u201cWe are proud to be a key provider to Olleco and support them with their ambitious sustainability goals. Our team really enjoy working on their development projects, as an extension of the wider team.<\/p>\n

\u201cThe multitude of account options are complex, everyone has different circumstances and we needed to accommodate each possible scenario to give customers the best experience and make the technology work for them. There were some technical challenges in keeping the brand consistent across all different platforms, as well as introducing multi-language functionality, but thanks to our trusted partnership, complementary skillset and rigorous in-house testing, we found solutions to make it work seamlessly\u201d.<\/p>\n

 <\/p>\n

\"\"<\/p>\n

On the award-winning app, Richard Horrocks, Chief Information Officer at Olleco said:
\n\u201cOur award-winning app was recognised as \u201ca great example of how to take a customer service approach to address specific industry issues \u2013 an approach that could make all the difference.\u201d\u2028<\/strong><\/p>\n

\u201cThis achievement reflects our commitment to listening to our customers and using their insights to create services that truly make an impact. By combining innovation with a customer-first mindset, we\u2019ve developed a platform that transforms oil management for thousands of UK businesses – making it smarter, safer and more sustainable.\u201d<\/p>\n

Read more<\/a>\u00a0about Olleco\u2019s award winning digital customer management tools on our blog.<\/strong><\/p>\n

 <\/p>\n

\"\"<\/p>\n

For more information on how we can support you with app development, visit www.4fx.co.uk\/app-development<\/a> or call 01908 375200.<\/p>\n","protected":false},"excerpt":{"rendered":"

This case study provides information relating to the build of the Olleco Customer App and Customer Portal, as a business […]<\/a><\/p>\n","protected":false},"author":1,"featured_media":1398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"categories":[22,94,13,15,36,79],"tags":[],"class_list":["post-1395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-4fx-office","category-4fx-projects","category-app-design","category-apps","category-design-agency","category-software-testing"],"_links":{"self":[{"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1395"}],"version-history":[{"count":19,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1395\/revisions"}],"predecessor-version":[{"id":1416,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1395\/revisions\/1416"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/media\/1398"}],"wp:attachment":[{"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.4fx.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}